Mk99 Privacy Policy — Your data is safe with us

When you use the mk99 platform, you share certain personal information with us. This Privacy Policy ("Privacy Policy") explains what data we collect, why we collect it, and how we keep it secure.

Mk99 believes your personal data belongs to you alone. We never sell, rent, or exchange your information without your consent. This Privacy Policy applies equally to all players, visitors, and users of the mk99 platform.

This Privacy Policy may be updated from time to time. If changes are made, we will notify you via your registered email or a notice on the platform.

Mk99 only collects the data necessary to provide its services. We do not request excessive or unnecessary information.

• We only use information you provide directly and technical data collected automatically.
• We do not buy or collect any information about you from social media or third-party sources.
• Documents submitted for KYC verification are stored encrypted on secure servers.

Mk99 uses collected data solely for defined purposes. Your information is never used for unrelated or unauthorized activities.

• Account Management: Confirming registration, verifying logins, and keeping your account secure.
• Identity Verification (KYC): Meeting legal requirements and keeping minors off the platform.
• Financial Transactions: Processing deposits and withdrawals, and preventing fraud.
• Customer Support: Providing prompt and accurate responses to your complaints and inquiries.
• Platform Improvement: Analyzing user experience to improve the quality of games and services.
• Bonuses & Promotions: Verifying your eligibility to deliver the right bonus offers.
• Security & Anti-Fraud: Detecting suspicious activity and keeping accounts secure.
• Legal Compliance: Complying with applicable laws, regulations, and licensing requirements.

Mk99 does not sell your data. In certain circumstances, limited information may be shared with trusted partners.

• Payment Processors: Only the necessary financial information is shared with bKash, Nagad, and Rocket to verify transactions.
• Game Provider: Certified providers such as Pragmatic Play, Evolution Gaming, and Habanero receive only the minimum data necessary to operate their games.
• KYC Partner: Approved third-party services may be used for identity verification.
• Legal Obligations: Data may be disclosed in response to a court order, government investigation, or other legal requirement.
• Corporate Changes: Users will be notified in advance of any change in mk99's ownership or corporate structure.

Every third-party partner is contractually required to comply with mk99's privacy standards. They may not use your data for their own commercial purposes.

Mk99 uses industry-standard technology and processes to keep your data secure.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is required at login to prevent unauthorized access.
• Firewall & Anti-DDoS: Server-level protections are in place to defend against cyberattacks.
• Encrypted Database: All stored data is kept in encrypted format.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Restricted Access: Only authorized personnel can access your data, and all their activities are logged.

Mk99 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

As an mk99 user, you have the following rights regarding your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: To update any incorrect or outdated information, please contact support.
• Right to Erasure: After account closure, you may request deletion of your personal data within a set timeframe (unless retention is required by law).
• Right to Restrict Processing: You have the right to request that your data not be used for specific purposes.
• Marketing Opt-Out: You can unsubscribe from mk99 promotional messages at any time.
• Data Portability: You can request a copy of your personal data at any time.

Mk99 takes a firm stance on protecting minors (under 18). We never knowingly collect personal information from anyone under the legal age.

• Age verification is carried out at the time of registration.
• If a user is found to be a minor, their account and associated data will be deleted immediately.
• Parents can contact support directly to raise concerns about a minor's account.

Mk99 retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted.

• Active account data: retained for the full duration the account remains active.
• After account closure: transaction records may be retained for up to 5 years in accordance with legal obligations.
• KYC documents: retained for a defined period after identity verification in accordance with regulatory requirements.
• Marketing data: deleted immediately upon opt-out.

If you have any questions or concerns about this Privacy Policy or your personal data, please get in touch with us.

We aim to respond within 24 hours. For urgent matters, live chat is the fastest option.