Mk99 Terms and Conditions — Know Before You Play

By using mk99 (hereinafter referred to as the "Platform" or "we"), you are deemed to have fully agreed to these Terms and Conditions. These Terms apply to the mk99 platform, mobile app, and all related services.

We always want you to join mk99 with a clear understanding of how things work. That is why this document has been written as plainly and clearly as possible. If any part is unclear, reach out to our 24/7 support team — we are happy to help.

Mk99 reserves the right to update these Terms at any time. If changes are made, we will notify you via your registered email or an on-platform notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

Registration on mk99 is completely free. You must provide accurate and truthful information during registration. mk99 reserves the right to close any account created with false or incorrect details at any time.

• Each individual may only create one account. If multiple accounts are found, all accounts may be cancelled and balances forfeited.
• Keeping your account password confidential is your responsibility. Sharing your password with anyone is strictly prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.
• You may be asked to provide proof of identity and address for KYC (Know Your Customer) verification from time to time.
• Account credentials may not be transferred or sold to another person.

You must be at least 18 years old to use the mk99 platform. We are firmly committed to protecting minors from accessing our gaming services.

• No one under the age of 18 may register on mk99, and any such account and balance will be cancelled if found.
• A national ID card or passport may be requested to verify your age.
• It is your own responsibility to ensure that online gaming is legally permitted in your country or region.
• Mk99 may take any necessary action against accounts accessed from restricted regions.

Deposits and withdrawals on mk99 can be made via bKash, Nagad, and Rocket. All transactions are processed in BDT.

• Deposits are generally instant; in the event of a network delay, your account should be credited within 30 minutes.
• Withdrawals are typically processed within 5–15 minutes. If verification is required, it may take up to 24 hours.
• Withdrawals from an account will preferably be processed using the same payment method used for the deposit.
• Minimum deposit and withdrawal amounts are kept up to date on the platform's deposit page.
• Mk99 reserves the right to investigate any suspicious activity on a transaction and may place it on hold if necessary.
• Depositing or withdrawing using a third-party account is strictly prohibited.

Mk99 regularly offers bonuses and promotional deals. Each bonus comes with its own terms, which you should read carefully before claiming.

• Wagering Requirement: A minimum wagering requirement must be met before withdrawing bonus funds. This condition is specified separately for each bonus.
• Bonus validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Multiple bonuses cannot be active at the same time unless explicitly approved.
• Bonuses apply to your own account only and cannot be transferred to anyone else.
• If bonus abuse or fraudulent activity is found, all bonuses and related winnings will be forfeited.
• Mk99 reserves the right to modify, suspend, or cancel any promotion at any time.

All games on mk99 are powered by certified third-party game providers (Pragmatic Play, Evolution Gaming, Habanero). Every game outcome is determined by a Random Number Generator (RNG) that is regularly audited and certified.

• Mk99 is not liable for any game session interrupted by technical issues or loss of internet connection.
• The outcome confirmed on the game provider's server is considered final.
• If an incorrect payment occurs due to a technical error, mk99 reserves the right to recover those funds.
• Automated betting or game manipulation using any software or hardware is strictly prohibited.
• Any winnings obtained by violating game rules will be voided.

Mk99 believes gaming should be entertainment, not a burden. We are committed to the mental and financial well-being of our players.

• You can set daily, weekly, or monthly deposit limits on your account at any time.
• You can voluntarily suspend your account for a set period using the self-exclusion option.
• You can set gaming session reminders to keep track of your play time.
• Feel free to take a break whenever you need one — mk99 respects that.

Mk99 is committed to protecting the privacy of your personal information. We never sell your data to third parties.

• Your information is used solely to provide our services, verify your identity, and meet legal obligations.
• Payment information is encrypted and stored on secure servers.
• You can opt out of marketing communications at any time.

To learn more, visit our Privacy Policy page.

Mk99 reserves the right to suspend or permanently close an account without prior notice under any of the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If evidence of fraud, deception, or system abuse is found.
• If evidence of multiple account operation is found.
• If registration is completed using false information.
• If the account holder is identified as a minor.

You may request account closure at any time through our support team. If you have a valid balance, you will have the opportunity to withdraw your funds before the account is closed.

Mk99 may update these Terms and Conditions as needed. For any significant changes, we will notify account holders by email or via an on-platform notice.

If you have any questions or complaints about our Terms and Conditions, reach out to our 24/7 support team via live chat. We are always here for you.