Responsible Gaming

Mk99 Responsible Gaming — Stay in the game, stay in control

Mk99 believes gaming should be a source of entertainment — not stress or anxiety. We provide practical tools and guidance to ensure every player enjoys a safe and healthy gaming experience.

24/7 Support
Set Your Own Limits
Self-Exclusion Feature
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Responsible Gaming Principles

  • Gaming is for entertainment only
  • Play Within Your Budget
  • Stick to Your Time Limits
  • Never chase your losses
  • Get in Touch If You Need Support
Why responsible gaming matters

Keep gaming from becoming a burden

Responsible gaming at mk99 is more than a policy — it is our commitment to every player. Online gaming can be a great source of entertainment when enjoyed the right way. But sometimes people lose track of their limits, and gaming can become a problem.

Many people in Bangladesh now spend time on online gaming platforms. We want every player to understand that mk99 is more than a place to win — it's a trusted entertainment platform where your mental and financial well-being truly matters to us.

Remember: Gaming is always meant to be fun. If you ever feel gaming is affecting your life, seek help right away. mk99 is always here for you.

Mk99 follows international responsible gaming standards. We provide tools that put you in control of your own gaming habits — no questions asked, no judgment.

Responsible gaming is not just about playing less. It means playing at the right time, with the right budget and the right mindset. mk99 wants you to finish every gaming session with a smile.

Quick Checklist

Have you set a budget for today?
Have you decided how long you will play?
Are you playing for fun, not out of stress?
Can you walk away when you're losing?
Are you making time for family and work?
Our Features

Mk99's Dedicated Responsible Gaming Tools

Mk99 offers a range of practical measures to help you stay in control of your gaming.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once a limit is set, any increase takes 24 hours to take effect — this helps prevent impulsive overspending.

Session Time Limit

Decide in advance how long each gaming session will last. mk99 will automatically alert you when the time is up and can end your session if needed.

Cooling-Off Period

If you feel like you need a break, you can pause gaming for anywhere between 24 hours and 30 days. Your account stays active during this time, but you won't be able to play.

Self-Exclusion

If you feel gaming is having a negative impact on your life, you can activate a permanent self-exclusion for a period of 6 months to 5 years. Your account will be completely deactivated during this time.

Gaming History Review

View your full betting history, wins and losses, and spending breakdown at any time. Understanding your gaming patterns makes it easier to make informed decisions.

24/7 Support Team

Mk99's dedicated support team is always here for you. If you have any concerns or issues related to gaming, reach out via live chat — no judgment, just help.

Step by Step

How to set limits

1

Log in to your account

Log in to your mk99 account and click the profile icon in the top right corner.

2

Open "Responsible Gaming" Settings

Go to "Responsible Gaming" under your account settings.

3

Choose Your Preferred Limit

Set a deposit limit, time limit, or break period — whichever works best for you.

4

Confirm

Once your limit is confirmed, it takes effect immediately. You'll receive a confirmation via SMS or email.

5

Make Changes If Needed

Lowering your limit takes effect immediately. Increasing it requires a 24-hour waiting period — this is part of our safety measures.

Limit Type

What types of limits can be set

Limit Type Minimum Maximum Effective Period
Daily Deposit Limit BDT 100 You Decide Immediate
Weekly Limit BDT 500 You Decide Immediate
Monthly Limit BDT 1,000 You Decide Immediate
Session Time Limit 30 Minutes 8 Hours Immediate
Cooling-Off Break 24 Hours 30 Days Immediate
Self-Exclusion 6 Months 5 Years Immediate
Tip: When setting a monthly gaming budget, it's best not to exceed 5% of your total income. Spend on entertainment responsibly.
Warning Signs

Know the Signs of Problematic Gaming

Gaming addiction does not always appear overnight. It can gradually affect many areas of your life. Read through the signs below carefully — if two or more apply to you, please seek help.

Spending Beyond Budget Spending beyond your set limit and regretting it later.
Chasing Losses Chasing losses by continuing to play after a losing streak.
Neglecting Family & Work Spending less time with family or losing focus at work because of gaming.
Concealment Hiding how much you are playing or spending from family members.
Seeking Escape from Stress Turning to gaming to cope with depression, anxiety, or loneliness.
Restlessness when unable to play Feeling angry, anxious, or restless when you cannot access a game.
Healthy Gaming Habits

The Golden Rules of Responsible Gaming

Play Only from Your Entertainment Budget Set a separate budget for gaming. Never use money meant for rent, groceries, or savings.
Set a Time Limit for Playing Decide how long you will play before you start. Set an alarm and stop when the time is up.
Don't Play When Drunk or Tired A clear head leads to better decisions. Playing while tired or emotionally overwhelmed can be risky.
Make Time for Family Gaming should be one part of your life, not all of it. Keep a healthy balance between gaming and time with family and friends.
Treat winnings as a bonus Do not expect regular income from gaming. A win is a bonus — but even without one, you got your entertainment.
Don't Hesitate to Ask for Help If you feel there's a problem, reach out to mk99 support or a professional counselor. There's no shame in asking for help.
Verify Yourself

Are your gaming habits healthy?

Answer the following questions honestly. If you answer "Yes" to 3 or more, we recommend contacting mk99 support.

Q1
Have you spent more time or money gaming than you intended?
Q2
Have you tried to cut back on gaming but been unable to?
Q3
Has gaming caused problems at work, with your studies, or with your family?
Q4
Have you repeatedly played to try to recover money you've lost?
Q5
Have you borrowed money or dipped into savings to cover gaming costs?
Q6
Have you been hiding your gaming from family or friends?
Q7
Do you feel irritable, restless, or low when you cannot play?
Q8
Is gaming affecting your sleep or health?
These questions are not a medical assessment. However, if you have concerns, contact the mk99 support team. Everything is completely confidential.
Frequently Asked Questions

Frequently Asked Questions About Responsible Gaming

Yes. When self-exclusion is activated, you can withdraw any remaining balance from your account. No new deposits or gameplay will be possible during the exclusion period.

Requests to increase a deposit limit take effect after 24 hours. This delay is intentional — to prevent impulsive decisions to spend more in the heat of the moment.

Absolutely not. mk99 strictly enforces an 18+ policy. Age verification is mandatory at registration. Any underage user found on the platform will have their account closed immediately.

No. Once the break period ends, you will need to reactivate your account yourself. This ensures you are returning only when you are truly ready.

Reach out to the mk99 support team. We also assist family members and can process account closure requests made on behalf of a third party.
Start Safe Gaming

Play Responsibly, Stay Happy

Register at mk99 and enjoy all the benefits of responsible gaming. Your safety and well-being are our top priority.

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